Privacy Policy
Effective Date: 30th May 2024
Verde Well FZE is committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we utilize it, with whom we share it, and the steps we take to protect it.
Please read this Privacy Policy carefully to understand how we handle your data. The terms of this Privacy Policy are governed by and interpreted by the laws and regulations of the United Arab Emirates.
Who Are We?
This Privacy Policy is issued by Verde Well FZE (a free zone establishment under the laws of the United Arab Emirates, hereinafter referred to as “Verde Well,” “we,” “us,” or “our.” We specialize in trading eco-friendly products. This Privacy Policy applies to personal information that Verde Well collects from or about you when providing our products and services.
What Information Is Covered by This Privacy Policy?
This Privacy Policy covers personal information that Verde Well collects and processes in connection with our services, including but not limited to, personal information collected when you create an account, make purchases, or interact with us through various channels.
Personal information refers to any data that identifies a natural person directly or indirectly, such as your name, identification number, location data, or online identifier.
What Information Do We Collect From You?
We may collect personal information about you from the following sources:
Information You Provide to Us:
- When you visit our website and register an account, or purchase products via our website, social media channels, over the phone.
- When you create a customer account at our store or online.
- When you participate in promotions, competitions, or surveys.
- When you attend Verde Well events.
- When you correspond with us via messaging platforms, email, or other channels.
- When you request a Value Added Tax (VAT) refund, which may require valid proof of identification (e.g., passport copy, resident visa, or national ID card).
Information We Collect Automatically: When you visit our website, we may use cookies and similar technologies to automatically collect the following information:
- Technical information, including your IP address, login information, browser type and version, device identifier, location, and time zone setting.
- Information about your visit, including pages viewed, products searched, and page interaction data.
- Details of the website that referred you to us.
For more information on our use of cookies, please refer to the section on cookies below.
How Do We Use Your Personal Information?
We process your personal information for the following purposes:
To Provide Our Services: We use your personal information (e.g., name, contact details) to fulfill the products and services you request, such as delivering vegan skincare products or processing payments.
To Enhance Your Experience: We process your order history and preferences to provide personalized recommendations, enhance your shopping experience, and improve our website's functionality.
To Process Payments Securely: We process your payment information to complete transactions and protect you against fraudulent activities.
To Send Marketing Communications: We may use your contact information to send you updates on products, services, or events that may interest you, in accordance with your marketing preferences.
To Improve Our Website and Services: We analyze data from website visits to assess user behavior, optimize our website, and provide you with a better online experience.
To Detect and Prevent Fraud: We use device and transaction information to identify and prevent fraudulent activities.
To Conduct Market Research: We may use your location and preferences to perform focused market research, helping us to better understand your needs and improve our offerings.
To Manage Your Account: We process your information to maintain and update your account with us, ensuring a seamless and personalized experience.
To Handle Returns and Exchanges: We use your information to process returns or exchanges as requested by you.
To Respond to Your Inquiries: We use your contact information to address any questions or concerns you may have.
To Process VAT Refunds: We may collect a copy of your government-issued identification to process your VAT refund requests, in compliance with applicable law.
With Whom Do We Share Your Personal Information?
Your personal information may be shared with:
Verde Well’s Affiliates and Service Providers: We may share your personal information with our affiliates, subsidiaries, and service providers to provide you with our products and services, including payment processing, marketing, IT support, and logistics.
Third Parties Required by Law: We may disclose your personal information to comply with legal obligations, or to protect our rights, national security, or public safety.
Third Parties Involved in Business Transfers: In the event of a business reorganization, merger, or acquisition, we may transfer your personal information to third parties, provided they agree to treat it in accordance with this Privacy Policy.
Third-Party Websites: Our website may contain links to third-party websites, which have their own privacy policies. We encourage you to review these policies before providing any personal information, as we are not responsible for how these third parties handle your data.
Data Sharing and Disclosure: We do not sell or rent your personal data.
Where Do We Transfer Your Personal Information?
Personal information we collect may be transferred to, stored, and processed in the United Arab Emirates and other countries where we or our service providers operate. We take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Your Rights
You have the following rights regarding your personal information:
Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we process about you.
Right to Erasure: You may request the deletion of your personal information, subject to certain legal exceptions.
Right to Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time.
To exercise any of these rights, please contact us at [theverdewell@gmail.com].
How Do We Protect Your Personal Information?
We are committed to protecting your personal information and have implemented technical and organizational measures to prevent unauthorized access, loss, or misuse. Examples of these measures by using employ robust security measures, including SSL encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.
How Long Do We Keep Your Personal Information?
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. After this period, your data will be securely deleted.
Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand your preferences and track your interactions with our site.
Third-Party Cookies
We also use third-party cookies from providers such as Google and Meta to enhance your browsing experience and deliver targeted advertising. These third-party cookies are subject to the privacy policies of the respective providers.
How to Contact Us
For any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Verde Well FZE Email: theverdewell@gmail.com, or you can contact our customer care (By Calling or through WhatsApp) on daily basis between 10:00 AM to 6:00 PM (UAE Time) on +971528991908
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Policy periodically to stay informed about how we are protecting your information
