Delivery & Returns Policy

Lead Time and Cost

• Verde & Well delivery may take 1-2 Business Days within Dubai and Abu Dhabi Emirates and within 2-5 business days across other Emirates.
• Standard delivery incurs a fee of AED 25 for orders below AED 250. Offers and Value Sets are excluded.
• Orders above AED 250 enjoy free shipping to the Dubai & Abu Dhabi locations.
• Once an order is dispatched a tracking link will be sent to your email by our delivery partner where you can track the journey of your order.

Exchange & Return

If you need to return your double-sealed product, please follow these instructions:

1.For Return Guidelines for Double-Sealed Skin Care Products

Eligibility for Return or Exchange:

• Products must be unopened and in their original, unused condition.
• The double-sealed packaging must remain intact.
• The package must be free from damage, dents, scratches, or removal of tags and paper wraps.

Refund Process:

• We will process your refund within 7-10 business days after receiving and inspecting the returned product.
• Refunds will be issued to the original payment method.
• No refund will be issued for products showing damage, dents, scratches, or removal of tags and paper wraps.

2. Return Guidelines for Plastic-Covered Skin Care Products

Products with only a plastic top covering Only are not eligible for return or Refund (Add List of Products that doesn’t have double seal)

3. Return Guidelines for Offers and Set Values:

Eligibility for Return or Exchange:

• All Products and the Package itself must be unopened and in their original, unused condition.
• The double-sealed packaging must remain intact.
• The package must be free from damage, dents, scratches, or removal of tags and paper wraps.

Refund Process:

• We will process your refund within 7-10 business days after receiving and inspecting the returned product.
• Refunds will be issued to the original payment method.
• No refund will be issued for products showing damage, dents, scratches, or removal of tags and paper wraps.

Pickup for Returns

• To arrange a pick-up, please contact our customer care team daily between 10:00 AM to 6:00 PM (UAE Time) on +971528991908 or theverdewell@gmail.com
• Please allow 2 working days for us to arrange for a pick-up.
• Once delivered to us, it takes up to 5 working days for returns to be processed.
• Verde & Well will only refund the delivery cost if your order is incorrect or faulty.
• If the item was faulty when you received it, please notify us within 2 days of receipt.

For any queries or assistance required, you can contact our customer care (By Calling or thourgh WhatsApp) on daily basis between 10:00 AM to 6:00 PM (UAE Time) on +971528991908 or theverdewell@gmail.com